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716-308-8270 [email protected]

TURNING A CONTRACT PROPOSAL RESPONSE INTO AN IMMERSIVE DIGITAL EXPERIENCE

My client is a top tier organization in the sports concessions business, constantly responding to contract invitations. These are traditionally printed proposals in custom packaging with strong visual themes. The information would be presented in tabbed binders to match response requirements accurately. Sometimes they did not have constraints in their response strategy and were able to leverage creativity to stand apart from their competitors.

THE CHALLENGE

TEST VARIOUS DIGITAL FORMATS FOR PROPOSAL DELIVERY

As the principal designer on the project, my initial task was to test multiple design formats with the internal business development team. These concepts ranged from interactive PDF on a flash drive, to password protected website approaches. The iPad touch interactivity and multimedia capabilities made it the best choice to deliver a compelling message in a dramatic way.

THE STORY

Whenever my client pitches for a sports concessions contract, it is critical to thematically align the client with the brand they are pitching, to demonstrate that their goals are one in the same with the teams objectives, creating a fan-first experience that elevates the in-game experience. In this case, “Destination Minute Maid Park” harnessed the idea of turning the baseball stadium into a special place to visit amongst Houston’s many entertainment options. The food service entertainment options were demonstrated through interactive menus, menuboards, and renderings of the suites and clubs amongst other visual experiences.

Proposal animated introduction screen
Microcopy on introduction screen

THE IDEA

Create a digital delivery format for the contract proposal response. The first such application was the Food and Beverage Service at Minute Maid Park, home of the World Champion Houston Astros.

Main tab positioning slide

MY ROLE

I led the conceptual development, interactive design, programming and art direction of the project. The problem was we only had 45 days to take our concept design and turn it into 10 customized iPads to deliver to executives at the Houston Astros.

THE APPROACH

The design approach was to create a digital simulation of a printed proposal experience with all of the added benefits offered by iPads, motion upon touch, touch gestures, animation builds, subtle animation and sound design.

THE AUDIENCE

Our audience is Senior VP and C-Suite Executives who are used to reviewing work in traditional, printed formats. It was determined that the gains by proceeding with the iPad format were worth the risks. The proposal included a simulation for a Luxury Suites App within the iPad. Using this format we were able to explore simulations of technology offerings and amplified those messages. From a usability standpoint we were able to mitigate risks with carefully written instructional microcopy to establish where to start, and the ability to swipe and scroll.

Luxury suites app design prototype experience

THE PROCESS

I made the decision to leverage Hype, an early HTML5 tool to build the (8) eight tabs to disseminate the 90+ pages of printed copy into a digestible digital format.
Detailed and dynamic visual design was mandatory to this experience to create enriching and immersive storytelling.

Restaurant concept renderings

THE STORY

Whenever my client pitches for a sports concessions contract, it is critical to thematically align the client with the brand they are pitching, to demonstrate that their goals are one in the same with the teams objectives, creating a fan-first experience that elevates the in-game experience. In this case, “Destination Minute Maid Park” harnessed the idea of turning the baseball stadium into a special place to visit amongst Houston’s many entertainment options. The food service entertainment options were demonstrated through interactive menus, menuboards, and renderings of the suites and clubs amongst other visual experiences.

Menu Screens

MENUS

The scrollable concept menus for clubs and luxury suites were an important part of the business pitch.

INTERACTIVE SALES TOOL REEL

Interactive Sales Tools Reel

User Experience Design Portfolio

A pop up shop that brings energy saving products to life

A case study that walks  through the planning, design and execution for the traveling mobile exhibit that packs in four rooms of a household into a carefully designed, 5×5 foot space.

Role: Experience Designer

Client: National Grid

Skills Leveraged: Creative Direction, UI Design, Illustration

A dynamic website design to showcase an experiential agency’s digital capabilities

Working with Monster Media to reposition their digital, experiential and social media offerings to a diverse lineup of clients.

Role: Business Strategy Alignment, Website Designer

Client: Monster Media

Skills Leveraged:  Information Architecture, Persona and Audiences, Website Design, Interaction Design

Designing a web3 platform to enable user access environmental conservation initiatives

Conserve Wildly is a mobile app platform designed to make it easy for allow citizens to vote on local conservation protection measures and proposals.

Role: Product Designer

Client: Startup

Skills Leveraged:  Concept design, Product Design, Research, User Testing

Deliverables:  iOS and android prototype

Matching volunteer’s talents with dog rescues that need their help

The Rescue Dogz app is a platform connecting skilled volunteers with nearby dog rescues that need their help.

Role: Product Designer (startup spec)

Client: Self Launched Brand @ RescueDogz.io

Skills Leveraged:  Founder, Concept design, Product Design, Research, User Testing

Deliverables:  iOS and android prototype

Creating experiential buzz for a rebranded grocery chain in Florida

I interviewed customers in preparation for learning how to create an appropriate and immersive experience that celebrates Hispanic culture to promote the rebranding of Winn Dixie grocery stores to Fresco y Mas.

Role: Creative Director

Client: Fresco y Mas / Winn Dixie

Skills Leveraged:  Environmental Design, Creative Direction, Social Media Design, Experience Design

A health tech platform that optimizes the delivery of test kits and results from practitioners to patients

A review of a product design process for health tech software platform and marketing website to optimize the portal experience for patients and practitioners.

Role: Senior Product Designer & Product Management (contract)

Skills Leveraged: Early Product Scoping, UX/UI Design, Design Systems, Interaction Design, Motion Design, Features Documentation, eLearning, Stakeholder Presentations

Deliverables: Practitioner portal, patient portal, web app software design, public website UX/UI design, usability training.

A tool to help customers choose the right Airstream model to best suit their camping preferences

A case study from my journey through camper research, customer interviews, and leading the product design for a tool designed to make buying an Airstream easier.

Role: Independent Product Designer

Skills Leveraged: Research, Product Design, Project Lead

Deliverables: Research, Pitch Presentation

A gesture controlled experience where you fly like a bird for a chance to win a trip to Florida

A case study carrying you through the creative journey of designing a game capturing human motion to propel the user like a bird through a third person journey from Chicago to Florida.

Role: Creative Director

Client: Monster Media

Skills Leveraged: Creative Direction, UI Design, Art Direction

Deliverables: UI Design and illustrations for large interactive display interfaces for airport installation

Auditing a real estate data Saas product to improve ecommerce

A real estate data reseller had poor performance on mobile ecommerce experience. I performed an analytics audit, discovered user usability issues, performed redesign recommendations. 

Role: Contract Product Designer

Skills Leveraged: UX Research, Product Design, High Fidelity Mockups, Stakeholder Presentations

Deliverables: Presentation, redesign proposal for mobile product, engineer handoff

Mobile app and experience projects

A review of screen captures for a few mobile interaction design products that lead into comprehensive product design case studies.

Role: Independent Product Designer

Skills Leveraged: Interaction Design

Optimizing the product experience for a global auto parts brand

I was leading a rebrand of the 90 year old automotive brand and undertaking the direction of the desktop and mobile website redesign to achieve business and partnership goals.

Role: Team Lead, Creative Director

Client: TRICO Wiper Blades (automotive parts)

Skills Leveraged:  Website design, wireframing, information architecture, client presentations

Deliverables:  Global website and mobile app rollout for CMS